Contact Us

Whether you want to integrate, partner, or just have a question — we'd love to hear from you. Our team is available to help with API integration, platform setup, technical support, and business inquiries.

Discord

Join our community for real-time support, integration help, and API access. Our developers and support staff are active daily to assist with technical questions and onboarding.

Email

support@skinshark.gg — for business inquiries, partnerships, formal requests, and detailed integration discussions. We typically respond within 24 hours on business days.

Getting Started

Ready to integrate? Here's how to get started with SkinShark. First, reach out via Discord or email to discuss your use case and choose between our API Integration and Full Platform options. Our team will set up your merchant account, provide API credentials, and walk you through the onboarding process. Most integrations go live within a few days.

Support Hours

Our Discord community offers real-time support during business hours (UTC+8). Email support is available around the clock with responses within 24 hours. For urgent delivery or transaction issues, Discord is the fastest way to reach our operations team. We also provide dedicated account managers for high-volume merchants.

Frequently Asked

What information should I include in my initial message?
Let us know your platform name, expected monthly volume, preferred integration type (API or Full Platform), and any specific requirements you have. This helps us prepare everything for a smooth onboarding.

How long does integration take?
API Integration can be completed in as little as one day for experienced developers. Full Platform setup typically takes three to five business days, including account configuration, payment gateway setup, and testing.